We’ve partnered with thousands of properties across the globe to help them better manage and grow their business. Read below for some of the comments we’ve received.
I would highly recommend you to any B&B’s or hotel. I was worried about all the time and amount of data it would take to move everything across, I can honestly say the guys at innRoad have done everything without a problem or hitch. Can’t thank them enough for making everything easy. – Bob S
InnRoad is the most user-friendly hotel software I’ve used in my 15+ years working in hotels. They also have the most helpful, live support team
I have always, always, had the problem resolved. I mainly call when a guest has a billing issue and is impatient when advised a manager is not available to help me help them. InnRoad support has provided the front desk with on screen sharing as well as regular phone directions. It makes the part time front desk shifts easier.
Every time the representative has been very polite and able to walk me through whatever I needed with step-by-step instructions. One time I was very busy with customers. And they just fixed my problem for me. And sent me an email with instructions on how to fix it myself if it happened again.
Customer Service is top notch! Whenever I have a question, I’m able to contact their tech support and get help right away with friendly and patient staff
innRoad has be responsive, collaborative, and supportive. Whenever we have had a problem or did not understand they were right there to help – immediately or in minutes.
The customer service is excellent. They are always available with little or no wait time. Every time we need help our issues are solved with one phone call
Best choice for Hotel Software. The toll-free number is a huge asst. Anyone that answers the phone understands our business and responds quickly, and completely, for all of my concerns. I never hesitate to call them for assistance.
So glad we chose innRoad. Our implementation adviser was amazing. Answered every question, offered help daily, and did so with a great attitude and understanding. Best customer service I have ever experienced in this industry!
I opted for innRoad because of their 24/7/365 support. The professional and easy process gave me confidence that migrating my system just before my busy season would be a success. We were up and running within a week thanks in part to their unlimited training and their very understanding staff.
The program is easy to use, it gives clear views on incoming/outgoing guests and it helps our operations run a lot smoother.
innRoad acts more of a partner with the level of service they provide, it is truly exceptional.
Since we started with innRoad, my life has been a lot less stressful… a lot more smiles and laughter around the office!
innRoad made my transition from my old PMS simple and fast. Our staff loves the software and working with the innRoad team.
Managing five tape charts was a headache until I discovered innRoad. Knowing how easy it is to make changes is a wonderful feeling.
innRoad does exactly what I need it to do. The system is easy to use and the support is exceptional when I need them. They make managing multiple properties a breeze.
I am impressed by the training, incredible customer support and, of course, the program itself. I wish we would have been aware of this system a long time ago. I will recommend innRoad again and again!
Super user friendly. We are able to focus on the important parts of our business, guest service and our property maintenance. We don’t have to worry or stress about any behind the scenes issues, innRoad handles all of our reservations!
It is easy to use, affordable, and I have found the customer support to be excellent. We have increased our bookings, and guest satisfaction each of the last 2 years, thanks innRoad!
innRoad is easy to use, has great service, and the training staff made it easy. The system has great reporting and allows us to send customized emails. I have been very happy with everything innRoad has done for us.
Through innRoad’s OTA connection and Booking Engine help us present a more professional look which has significantly increased our bookings. We now do our credit card processing with innRoad which keeps the entire reservation and payment process under one roof.
Your Booking Engine has saved our little B&B. It is so easy to use and service of the innRoad team is excellent.
The software is modern and very easy to use. They are always working to improve their features which is a huge plus. Implementation process was easy and the free training they give you is helpful. Customer service was the best that I have ever experienced.
The customer service is phenomenal and unparalleled. The people at the end of the phone pick up instantly, emails are answered very quickly, and they will always walk you through the issue so you can fix it next time.
The software is very user friendly which makes training new employees a breeze. Their Booking Engine is great, and they customize it to the look and feel of our website. It is easy to pull reports to compare how your property is doing year over year. I have them handling our credit card processing so completing the guest reservation is seamless.
Easy to navigate reservation system and extremely prompt customer service. Would highly recommend to anyone looking for a system that works well in a large property.
Reservation Surges have been very helpful. I found out about one local event I had no idea about after receiving an alert. I then was able to adjust my rates to meet the demand!
I really do appreciate the emails, particularly the reservation Surge emails. Surges are a good sign. They tell me the rate was good enough to attract more people. An affirmation that I did the right thing.
Demand Management has cut my work in half.
I really like innRoad’s Demand Management. It’s more self-explanatory than other systems. You don’t have to go through multiple systems and steps to find what you’re looking for.
A PMS that pays for itself. innRoad is easy to use and 100% reliable. The 24/7 support is second to none. Finally, a smart PMS that drives revenue through direct bookings.
I use the red and green highlighting to see where to potentially adjust rates. The feature has probably helped us generate an extra $2,000 in revenue since we’ve been using it…about $1,000/month.
Couldn’t run my business without innRoad. The customer service is top notch and I find innRoad extremely valuable for efficiency in day-to-day operations.
As you work with them they will help you to build a better marketing presence and to optimize your mix of direct bookings on your site versus relying on third party reservation systems with high commission costs
The clarity of the calendar (colors showing Holds and Guaranteed reservations) Details available within each reservation; with options for notes Ability to move guests from one cabin to another easily.
I’ve been using innRoad for about two years as an administrator and daily user, and it’s almost effortless compared to our previous system. The staff is always happy to assist and check in on us regularly to make sure that the software is meeting our needs and to inform us of new features.
Easy to use and easy to understand. Puts everything that is going on in a visually informational format by using a color coded “tape chart” which can be viewed from 1 day at a time to 30 days. All of the functions can be used (in real time) from any device, i.e. computer, tablet, smartphone.
innRoad can interface all 4 properties to act as one hotel, while at the same time keeping the distinct and separate for accounting and configuring purposes. There are many reports and variations of reports that are easy to create. Most importantly, innRoad is constantly improving their functionality and updating the system.
Reliable and comprehensive system that integrates connections to take reservations from third party reservation systems. We haven’t encountered any over/under booking issues. We were able to set up packages and bundles to implement different rate structures and strategies.
This software increased efficiency and exposure quickly enabling us to sell all our inventory. innRoad continues to innovate with new features and functions being added frequently. The people are the greatest value of the software
The software is modern and very easy to use. They are always working to improve their features which is a huge plus. Implementation process was easy and the free training they give you is helpful. Customer service was the best that I have ever experienced.
The level of customer service is far superior to any other system I have used – including in other industries. I cannot remember another system I have used that maintains this level of customer service. If you value your time – this system is A+.
They worked closely with me to make sure they set the product up correctly right from the beginning. The data transfer went smoothly as well. I like that if I want to make changes to the initial set up it is very user friendly for me to make changes myself.
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